Last Updated: November 2025

1. Introduction

Highfields Disability Service Pty Ltd (“HDS”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information we collect from participants, families, carers, staff, and visitors.
This policy outlines how we manage, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect personal information that is necessary to provide quality disability support services. This may include:

  • Name, date of birth, and contact details
  • NDIS participant number and plan details
  • Health or medical information (where relevant to your supports)
  • Emergency contact information
  • Cultural background, language preferences, and accessibility needs
  • Payment, invoicing, or funding details
  • Feedback, complaints, and correspondence

We only collect information directly from you or your authorised representative, unless you consent otherwise.

3. How We Use Your Information

We use your personal information to:

  • Provide and coordinate disability support services
  • Develop and review your support plan
  • Communicate with you, your family, or support coordinator
  • Manage internal administration and quality assurance
  • Comply with legal, regulatory, and NDIS reporting requirements

We will only use your information for the purpose it was collected or for a related purpose that you would reasonably expect.

4. How We Store and Protect Information

Your information is stored securely in both digital and physical formats.
HDS uses safeguards such as password protection, secure servers, and restricted staff access to prevent misuse, loss, or unauthorised access to your data.

All staff and contractors are required to maintain strict confidentiality and follow privacy and data protection procedures.

5. Sharing of Personal Information

We will not share your personal information without your consent, except where required by law or to protect your safety.
With your permission, we may share relevant information with:

  • NDIS, support coordinators, or other service providers involved in your care
  • Health professionals, carers, or family members (as agreed)
  • Government agencies or regulators when legally required

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate or out of date.
To request access or correction, please contact us using the details below.

7. Feedback and Complaints

If you have a concern or complaint about how your information has been handled, please contact us directly.
We will respond promptly and take all reasonable steps to resolve your concern.

If you’re not satisfied, you can contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

8. Contact Us

Highfields Disability Service Pty Ltd
📍 14 Wigan Ave, Highfields, QLD 4352
📞 0461 550 192
📧 info@highfieldsds.com.au

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the updated version will take effect immediately upon posting.